HR Shared Services Specialist - Benefits Operations (Tier II)

Key Responsibilities

• Administer U.S. health and welfare benefit programs, including medical, dental, vision, life insurance, accidental death and dismemberment (AD&D), Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA).
• Process employee benefit enrollments, qualifying life event changes, terminations, and related transactions with accuracy and timeliness.
• Administer disability and leave programs, including Short-Term Disability (STD), Long-Term Disability (LTD), Family and Medical Leave Act (FMLA), and company leave policies.
• Serve as an escalation point for employee and manager inquiries related to benefits, leave, disability, and time-off programs.
• Partner with HR, Payroll, vendors, and third-party administrators to research, resolve, and communicate complex cases.

Key Requirements

• High School Diploma or equivalent and 2+ years of experience in employee benefits, leave administration, disability programs, or HR service delivery processes OR an advanced degree.
• Experience administering employee benefits, leave, or disability-related transactions.
• Experience using Human Resources Information Systems (HRIS) and case management or benefits administration systems.
• Experience working with confidential employee information while maintaining data accuracy and compliance.
• Experience in an HR shared services environment supporting benefits and leave administration in a Tier II capacity.