HR Service Centre Advisor (Spanish Speaking)

Key Responsibilities

• Manage phone lines (9am–5pm) and act as first point of contact for Workday hiring & onboarding queries.
• Provide guidance to managers via phone, live chat, and email, promoting self-sufficiency.
• Apply problem-solving skills to troubleshoot onboarding and system-related issues, ensuring timely resolution.
• Log frequent Workday issues and raise tickets for defects or enhancements.
• Support with User Acceptance Testing (UAT) for upgrades, new releases, and integrations.

Key Requirements

• Confident and credible as the face of HR to the business.
• Experience managing high volumes of cases within recruitment and/or onboarding.
• Strong problem-solving and analytical skills to resolve complex issues.
• Ability to raise and track system tickets for defects/enhancements.
• Customer-focused with excellent communication skills.