Director, Care Delivery Learning & Development

Key Responsibilities

• Set the learning strategy
• Own the end-to-end learning strategy for hundreds of clinical and non-clinical patient-facing team members, spanning onboarding, new programs and launches, ongoing learning, and performance-based retraining.
• Establish priorities and learning approaches that support business objectives, operational readiness, and high-quality patient care.
• Build scalable learning systems and processes
• Establish how learning needs are identified, evaluated, prioritized, and addressed. Create efficient processes for intake, content development, cross-team reuse, maintenance, and governance.

Key Requirements

• 10+ years of progressive experience in Learning & Development, training, or enablement, including experience leading learning programs and teams at scale; experience in healthcare, clinical operations, or another complex, regulated environment preferred.
• Proven ability to develop and execute a learning strategy that supports multiple functions, audiences, and business priorities.
• Experience building or scaling a centralized learning function, including establishing operating models, intake and prioritization processes, content governance, and cross-functional ways of working.
• Strong understanding of adult learning, instructional design, learning needs analysis, assessment, and performance consulting, with the judgment to distinguish training needs from process, tooling, knowledge management, or other operational gaps.
• Demonstrated ability to measure learning effectiveness and connect learning outcomes to observable behaviors, quality measures, and operational performance.