Payroll and Taxes Manager

Key Responsibilities

• Lead a team of passionate individuals and support their daily activities.
• Create an environment of continuous development and improvement through mentoring, coaching, and feedback.
• Empower your team to use scalable systems and metrics to monitor and improve the customer experience.
• Understand your team's performance and coach individuals to meet or exceed their performance goals.
• Use scalable systems and metrics to monitor and improve the customer experience, driving loyalty, retention, and growth.

Key Requirements

• Minimum of 3 years of experience leading teams of individual contributors.
• Deep understanding of customer experience, support metrics, best practices, and tools.
• Loves creative problem-solving to dissolve roadblocks.
• Background in payroll and/or tax is desired.
• Deep understanding of customer satisfaction indicators and best practices.