D
Learning Technology Specialist
Datadog
Overview
Provide Tier 2 and Tier 3 support for complex LMS and learning technology issues, investigating root causes, coordinating resolutions, and documenting outcomes. Maintain the vendor issue log and coordinate incidents across multiple internal and external stakeholders by gathering technical evidence, submitting clear issue reports, tracking progress, testing fixes, and communicating updates.
Benefits, from the posting itself
Hover a row for the exact line it came from. Nothing inferred.
stock equityreceipt ⟳
“New hire stock equity (RSUs) and employee stock purchase plan”
healthcare and dentalreceipt ⟳
“healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a dis”
parental planningreceipt ⟳
“healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a dis”
mental health benefitsreceipt ⟳
“healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a dis”
401k plan and matchreceipt ⟳
“healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a dis”
Key Responsibilities
- Provide Tier 2 and Tier 3 support for complex LMS and learning technology issues, investigating root causes, coordinating resolutions, and documenting outcomes.
- Maintain the vendor issue log and coordinate incidents across multiple internal and external stakeholders by gathering technical evidence, submitting clear issue reports, tracking progress, testing fixes, and communicating updates.
- Participate in platform upgrades, release testing, and continuous-improvement initiatives, creating and maintaining related process and technical documentation, testing plans, release notes, and knowledge resources.
- Contribute to the adoption of automation and AI capabilities within the learning technology ecosystem.
- Support the administration and optimization of the LMS, including configurations, permissions, enrollments, learning content, reporting, and data quality.
Key Requirements
- You have 3+ years of experience administering or supporting learning technology, HR technology, business systems, or a comparable SaaS platform. Experience with Docebo is strongly preferred.
- You have a bachelor’s degree in business management, information systems, computer science, or a related field - or equivalent practical experience.
- You are familiar with system integrations, APIs, data flows, authentication, and provisioning concepts such as SSO.
- You are knowledgeable about digital-learning and authoring tools, such as Articulate 360, and common learning content standards, including SCORM.
- You are a structured problem-solver who can investigate technical issues, identify root causes, and coordinate solutions across internal teams and external vendors.
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