MB
Hybrid
Human Resources Service Center Rep I
M&T Bank
Overview
Function as the first point of contact for HR related inquiries by receiving and responding to incoming telephone calls and Service Now Tickets from employees, managers, former employees and retirees, in a timely and accurate manner. Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain needed information to resolve customer issues.
Benefits, from the posting itself
Hover a row for the exact line it came from. Nothing inferred.
401kreceipt ⟳
“401k, Employee Stock Purchase Plan, Pension, medical, dental, vision including enrollment to support their elections on coverage, support al”
medical, dental, visionreceipt ⟳
“401k, Employee Stock Purchase Plan, Pension, medical, dental, vision including enrollment to support their elections on coverage, support al”
Employee Stock Purchase Planreceipt ⟳
“401k, Employee Stock Purchase Plan, Pension, medical, dental, vision including enrollment to support their elections on coverage, support al”
tuitionreceipt ⟳
“Associates’ degree in Human Resources, Business Administration, or Communications and a minimum of 1 year HR Service Center or comparable se”
Key Responsibilities
- Function as the first point of contact for HR related inquiries by receiving and responding to incoming telephone calls and Service Now Tickets from employees, managers, former employees and retirees, in a timely and accurate manner.
- Complete outbound calls to employees, managers, former employees and retirees as necessary to obtain needed information to resolve customer issues.
- Assist employees and/or managers with the resolution of payroll related inquiries and discrepancies.
- Support employees and/or managers regarding HR policy and procedure inquiries.
- Provide support to employees and/ or managers with transactions and processes in the HRIS system including password resets, delegation, process review, annual event support, and general navigation.
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