"It's not about the mirror, it's about the window."
What it was about
Modern leadership is failing because leaders stay trapped in ego-driven, self-focused patterns: the mirror, certainty, and empowerment traps. Real leadership progress comes from dropping the armor, shifting from an "egological" to an "ecological" view of the organization, and making small behavioral changes rather than chasing slogans.
By the numbers
$1.3 trillion
Amount Gallup research estimates is wasted every year in the US due to bad leadership.
80%
Share of AI decisions in organizations reportedly being made by the CEO.
Key notes
Drop the armor and let people see your authentic, uncomplicated self instead of a polished leadership persona, since relational moments of vulnerability build more trust than performance.
Name what you're feeling as a leader (lost, disjointed, chaotic) because until you name something you can't tame it, and honest self-talk is the first step to changing behavior.
Shift from the "mirror" (self-focused, assessment-obsessed leadership) to the "window" (looking outward at how you relate to and reflect the people around you), since more relational leaders are given more leadership by their teams.
The contrarian takeResilience, the leadership buzzword pushed by business schools for years, isn't enough anymore: leaders need 'steeliness' instead. Generic empowerment/coaching language often masks environments where employees feel surveilled and unsafe rather than actually empowered.
Take this back Monday
Do this for your team
Ask each direct report to name one feeling about work honestly, then actually listen instead of jumping to fix it.
Say this in your next leadership meeting
Bad leadership costs the US $1.3 trillion a year, per Gallup — so we're shifting managers from self-focused 'mirror' habits to relational 'window' ones.
Watch out for
Relying on leadership slogans and social media platitudes ("be the change you want to see") that feel inspiring but produce no actual behavior change.
Falling into the "mirror trap" — over-indexing on self-assessments (Birkman, DiSC, MBTI-style labels) as if a personality type equals leadership.
Falling into the "certainty trap" — becoming so committed to a plan that you beat down objections instead of listening to the signals behind them.
Fun fact · Jill Birch
Jill Birch holds a Ph.D. from Griffith University in Australia and started her career launching educational brands, not in leadership consulting.